The Centre for Addiction and Mental Health, known as CAMH and recognized as Canada's largest mental health teaching hospital, is expanding its use of Oracle Fusion Cloud Applications beyond the Oracle Health Electronic Health Record system it already runs.
The suite comes from Oracle, the Texas-based enterprise software and cloud infrastructure company, and CAMH is extending its deployment across finance, HR, supply chain and customer experience functions to standardize processes and connect its clinical and administrative systems.
CAMH employs more than 5,000 physicians, clinicians, researchers, educators and support staff, and treats more than 38,000 patients each year. The hospital said it needed to reduce fragmentation between clinical and administrative systems to improve operational efficiency and visibility, and selected Oracle Fusion Applications following a review process aimed at standardizing processes and connecting clinical and business functions.
Noelle Coombe, vice president of Digital Health and Chief Information Officer at CAMH, connected the deployment to the hospital's internal strategic plan:
"As demand for mental health services continues to grow, we needed to increase visibility across our organization. By leveraging Oracle Fusion Applications and its embedded AI capabilities, we are creating a more connected environment across clinical and enterprise functions in line with our strategic plan, Connected CAMH. This will help us simplify operations, automate routine tasks, improve insights, and better support our patients, staff, and community."
CAMH's deployment covers five Oracle Fusion applications. Financial management, planning and reporting will run through Oracle Fusion Cloud Enterprise Resource Planning together with Oracle Fusion Cloud Enterprise Performance Management. HR processes, workforce scheduling and staffing data will move onto Oracle Fusion Cloud Human Capital Management. Supply chain processes will run through Oracle Fusion Cloud Supply Chain and Manufacturing, while engagement with patients and caregivers across marketing, sales and service will be handled through Oracle Fusion Cloud Customer Experience.
Erin O'Halloran, vice president and market leader at Oracle Health Canada, framed the deployment within a pattern she sees across the broader healthcare sector:
"Healthcare organizations need to connect clinical and business operations to improve efficiency and support better outcomes. With Oracle Fusion Applications, CAMH is taking an important step toward unifying its technology environment and will be able to take advantage of the latest AI advancements to reduce complexity, increase visibility, and enable more informed decision-making across its operations."
